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Customizing Your Personal ChatGen Profile

ChatGen allows you to customize your profile so that your customer is aware of whom they’re talking to. The conversation can become more human and personalized, which is an important part of any marketing effort. 

In this article, we will tell you about:

  • How to customize your profile

  • How to change your status

My profile

Go to Settings>Profile Settings> My Profile

Click on the image to update your profile picture


You can click on Name to edit the name as well.

You can’t change the email id though. In order to change the email ID, you will have to delete this account and set up another one with the new email ID. 

Change password

You click on the Change password on the top-right to change the password for your account.

The status indicator

This status indicator shows whether an individual agent is available or not. It doesn’t depend on the organization’s status. 


You can change an individual status by clicking on the icon in the bottom left of the ChatGen account. The options available are “Busy” and “Online”. 

Still have questions? Just drop us an email at support@chatgen.ai. If you haven’t tried ChatGen yet, sign up for a free account.